Ecommerce Operations Specialist in Hanoi

Location: Hanoi, Vietnam
Salary: 14–20 million VND/month (base salary 12–18 million VND, plus KPI-based incentives
Experience Required: Minimum 2 years in e-commerce operations
Application Deadline: October 30, 2025

Job Description

We are seeking a highly skilled Ecommerce Operations Specialist to ensure smooth store operations, maintain excellent internal KPIs, and establish clear processes.

Key responsibilities include:

Maintain stable store operations with strong internal metrics and well-defined workflows.
Deeply optimize Shopee Ads: beyond managing campaigns, you will share expertise and upskill the current team in ad performance.
Achieve 10–20% monthly revenue growth compared to the current baseline.
Build or refine systems to track performance, optimize manpower, and assess results using the MBO model.
Leverage existing resources: top-category store, rich datasets, defined ad budgets, and an established support team — enabling you to focus on solving the right problems.

Candidate Requirements

Experience & Skills:

Minimum 2 years managing e-commerce platforms (Shopee, Lazada, TikTok Shop preferred) with prior experience handling store revenue of 800M VND/month or more.
Experience in Beauty & Personal Care industry is highly preferred.
Strong understanding of key performance drivers: traffic, CTR, CVR, GMV.
Expertise in Shopee Ads with the ability to analyze and optimize data for higher conversion and lower costs.
Data-driven mindset with solid business insights and dashboard/report creation skills to support decision-making.
Proven experience in planning marketplace campaigns, promotions, and vouchers to achieve business goals while optimizing budgets.
Process-oriented and proactive in proposing improvements without waiting for assignments.
Strong training and knowledge-sharing abilities, especially in ads and e-commerce operations.
Bachelor’s degree in Economics or related fields; English proficiency required.
International platform experience is a significant advantage.
Excellent cross-department collaboration skills with strong communication and problem-solving abilities.

Attitude & Personality:

Proactive leadership with the ability to take initiative and maintain team momentum.
Quick problem-solving with actionable solutions.
Goal-oriented, working with purpose and logic beyond just KPI tracking.
Team player with a supportive, collaborative mindset.
Responsible, positive, and committed to delivering measurable results.
Lifelong learner, open to innovation and change.
Decisive and assertive when making important calls.

Benefits & Compensation

Base salary: 12–20 million VND
2-month probation at 85% salary
Official employment contract and full social insurance after probation
Biannual performance bonuses
Lunch and parking allowance
12 paid annual leave days, transparent overtime policy
Financial and leave support for personal occasions (illness, weddings, bereavements, etc.)
Regular tea breaks, team bonding, and company celebrations
Complimentary coffee and tea at the office
Dedicated Learning Bank for skill and professional development
Flexible working: 0.5 days WFH weekly + 2 additional flexible days per month
Clear career advancement opportunities with performance reviews anytime achievements are met
Direct collaboration with the CEO, a hands-on e-commerce expert
Annual company trip
Opportunities to work on large-scale projects and expand into the Singapore market

Work Location:
172 Nguyễn Tuân, Thanh Xuân Trung, Thanh Xuân, Hanoi

Working Hours:

Monday–Friday: 9:00 AM – 6:00 PM (office)
Saturday: 8:00 AM – 12:00 PM (WFH)

Application Deadline: October 30, 2025
How to Apply: Click the link or the “Apply for Job” button below to submit your application. You can also email your CV directly to hr@ultimatesupsg.com.

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